System Operation

System Operation2019-01-15T15:56:04+00:00

We support, maintain, improve, monitor and manage operational applications and systems in production environments.

System Operation

Time is money, and downtime is expensive, even well-managed IT departments are vulnerable to unexpected shutdowns …

You must meet your needs with personalized services. Today, it is profitable to have a technical support strategy

We offer to reduce your overhead costs, facilitate the return on investment and the performance results of your products.

Our services are designed to serve you from simple repair, to providing end-to-end preventive and reactive support capabilities to your software infrastructure. We have an innovative service model, with a presence throughout Latin America.

Services:

  • 24×7 Support, Presential, Preventive and Reactive
  • Maintenance of Applications
  • Middleware monitoring (Oracle, TIBCO, IBM, Solace Systems)
  • DEV-QA-PRO Environment Audit

IT environments are increasingly complex with the use of reusable services and high-performance middleware such as messaging, business process automation, SOA, complex event processing and memory data networks…

And, you must face each provider with its own console and with multiple disaggregated support teams

We help you effectively control your applications and middleware platforms with an unprecedented level of visibility into the performance and health of your systems, which is rarely achieved with your vendor’s technology management consoles.

Our Monitoring service manages your applications, services and technology portfolios through a unique and intuitive graphical console to provide real-time, end-to-end view of all application performance data, health status of your infrastructure and SLA compliance.

Services:

  • End-to-End Application Monitoring
  • Control of Real-Time Performance Metrics
  • Visualization of Complex Applications and Infrastructure Alerts
  • Real-time reporting for Scaling and Collaboration

When you have to face a large transformation project, such as the complete upgrade of a system…

You wonder … Will everything go well? How much downtime will we experience? Will the project be delivered on time and within budget?

We help to Budget and Plan your project of change of platform, we can develop and Execute a Communication Plan, complete Tests and worry about the Closing of the Project and its Documentation. Moreover, we have the competencies to carry out Training to your organization and Ex-Post Support.

We can manage your Upgrade and Upgrade projects from start to finish with a minimal amount of disruption to your operations. We can also work together with your IT team to ensure the necessary knowledge. Our team of engineers, consultants and project managers have extensive experience in delivering all kinds of technology transitions, focused on cost reduction and organizational change.

Services:

  • Virtualization of Servers
  • Server Replacement and Upgrade
  • Upgrade of Software Infrastructure Platforms
  • Expansion and Work Team Movements
  • Documentation Management, Development and Updating
  • Cloud Environment Implementation
  • Migration of BI Platforms
  • Security Assessments
  • Disaster Recovery Planning
  • And more!