The Business Intelligence & Analytics support and maintenance service is aimed at users of Spotfire, Tableau, Qlik, Power BI, or other technologies, which is generally contracted on an annual or half-yearly basis, it is also possible to contract packages or bags from a minimum of 100 Hours to consume within 20 working days. Whatever the term, the service is coordinated via ticket, email or WhatsApp, and is developed / serviced in remote mode (on-line via Skype, webEx, Hangouts as preferred by the customer). Its objective is to attend queries, solve optimization requirements and improvements of applications already developed with BI & Analytics tools, solve advanced use cases (e.g. predictive statistics, ERP integrations, etc.) and also to support users, with inductions in the use of commands and attributes of the tools.
Support and Maintenance Service:
- Dashboard and Report Optimization.
- Improvement of Interactive Interfaces.
- Database Integration.
- Inductions for the improvement of skills.
- Periodic maintenance of applications.
- Attention of consultations in the use of Commands.
- Update of Analytics Applications.
- Improvement of graphs, filters and other configurations.